User Help Articles

Administrator & Educator Help Articles User Help Articles

Accessing Certificates

From the Certificates Tab you can view certificates that have been awarded after course completion. From this screen you can view and print out certificates, email records, and add external training records that you would like the platform to keep track of.

National Registry Requirement Information

CareerCert’s products allow you to meet the guidelines of the National Registry of Emergency Medical Technicians. Reporting to the NREMT is the responsibility of every student.  However, we report all of your course completions to CAPCE if you have a national license or a state license that is not in an enforced state.

Navigating the User Dashboard

As you complete continuing education inside of the platform, the system will report your progress based on any license information you’ve provided. The system will show the number of hours required by where you are licensed, how many hours you’ve earned, your current completion percentage, and any hours you are currently enrolled in. Within the […]

Password Reset

To reset your password, click on “Forgot Your Password” on the login page.

State Certification Requirement Information

State requirements are in constant flux. Our team believes that we serve you best by being up to date on the needs for your state license renewal. However, your state office of EMS is the source of the most accurate information.   

Taking a Live Virtual Instructor-Led Course

VILT classes are live instructor-led courses that are taught on specific dates at specific times. Each class is taught by a certified instructor and written to meet the National Component for NREMT guidelines. The classes are each 2 hours, including the time it takes to complete your exam after the class. Our calendar application will […]

Taking a Self-Paced Course

Self-paced courses are continuing education that you can take online and complete at your own speed. You can search for courses from our library, enroll, and complete the material by reviewing and moving through the videos, slides, or documents. Make sure your license information is up to date to access the EMS course library. Enrolling […]

Technical Troubleshooting Guide

We’re here to make your continuing education as stress-free and simple as possible.  Below, you will find step-by-step instructions for troubleshooting technical issues on CareerCert. If you need additional help, check out our help resources—which provide 24/7 access to feature tutorials and answers to commonly asked questions—give us a call at (877) 458-9498, or email us at [email protected]

Training Plans

If you are a member of a department, agency, or practice that uses training plans, you will see a tab on your Student Dashboard called “Training Plans.” To access any training plans, click on the button. If you are currently assigned any training plans, they will be listed here. You will be able to see […]