Contact CareerCert

Our dedicated support team is here to help you every step of the way. We’re here to make sure you get the most from your online training experience.

We’re here to help.

If you have any questions concerning our accredited online courses or if you need any assistance, please reach out to our dedicated support team. In addition, we’ve created help resources that provide 24/7 access to useful tutorials and answers to commonly asked questions. We’re not happy until you are happy, so let us provide the support and tools you need to succeed.

View Our Help Resources



(877) 458-9498


9:00 AM – 8:00 PM (Eastern Time)
Monday – Friday
Holiday Hours: Our office will be closed on December 24th,  25th, and January 1st

Send Us A Message

CareerCert FAQs

What is CareerCert?

CareerCert provides online EMS continuing education, fire training, and continuing medical education to help emergency and healthcare teams improve outcomes in their communities. We specialize in the most up-to-date courses, certification, training, and management tools to streamline your training and keep providers at their best. We have helped over 100,000 emergency responders and healthcare professionals build confidence and competence in their skills through our online CE solutions.

Are your courses accredited?

All CareerCert’s EMS courses are accredited by the Commission on Accreditation for Prehospital Continuing Education (CAPCE). All our EMS content is also regularly reviewed and updated by our medical advisory board and meets NREMT requirements. Self-paced courses are accredited as F3 category courses, and virtual instructor-led training are accredited as F5 category courses.

CareerCert’s online firefighter courses are written to refresh professionals on the National Fire Protection Association (NFPA) guidelines. All our firefighter content is regularly reviewed and updated by our fire advisory board, and we aim to provide education that meets guidelines set forth by the Insurance Services Office (ISO).

The Certified Transport Specialist course certifies drivers with the Non-Emergency Medical Transportation Accreditation Commission.

Our online ACLS, BLS, NRP, and PALS certifications are accredited by CAPCE as well as by the ADA, AMA, and ANCC in joint providership with the Postgraduate Institute for Medicine (PIM).

What courses and training options does CareerCert offer for individuals?

CareerCert provides online certification and CE solutions for EMS, fire, and healthcare professionals. You can view a full list of the courses we offer here. Along with our courses, you will have access to a platform that allows you to easily upload, track, and manage all of your certificates and CEs in one easy place.

EMS CE Solutions

Firefighter CE Solutions

Medical Certifications

Designated Infection Control Officer Training

Non-Emergency Medical Transport Training

What training options does CareerCert offer for departments?

CareerCert offers flexible training solutions that help EMS, fire, and healthcare departments improve outcomes and save time, money, and stress. We understand that every department has unique training needs, and we strive to provide you with comprehensive solutions in one easy place.

To learn more about our training solutions for groups, visit our agency solutions page or reach out to our team.

View More FAQs